Privacy policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.stillwatersjewellery.co.uk (“the Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device. We also collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as “Device Information”.
We collect Device Information using:
• Cookies
• Log files
• Web beacons, tags and pixels (including the Meta/Facebook pixel for advertising purposes)
When you make or attempt to make a purchase through the Site, we collect certain information including your name, billing address, shipping address, payment information, email address and phone number. We refer to this as “Order Information”.
When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to:
• Process and fulfil your orders
• Arrange shipping
• Provide invoices and order confirmations
• Communicate with you
• Screen orders for potential risk or fraud
Where you have given consent, we may also use your information to provide marketing communications about our products.
We use Device Information to:
• Improve and optimise our website
• Analyse customer behaviour
• Assess the performance of advertising campaigns
We may use cookies and pixels to show relevant advertising through platforms such as Meta (Facebook) and Google.
Sharing Your Personal Information
We share your Personal Information with trusted third parties where necessary to operate our business. This includes:
• Shopify (our ecommerce platform)
• Payment processors
• Delivery providers
• Analytics and advertising platforms such as Google Analytics and Meta
These providers process your information in accordance with their own privacy policies.
We do not sell your personal information.
Your Rights
If you are located in the UK or European Economic Area, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent to marketing at any time
To exercise these rights, please contact us at support@stillwatersjewellery.co.uk.
Data Retention
We retain Order Information for our records unless and until you request its deletion, unless we are legally required to retain it.
Cookies
You can manage cookie preferences through your browser settings. For more information about cookies, visit www.allaboutcookies.org.
Changes
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
support@stillwatersjewellery.co.uk
Still Waters Jewellery
West Midlands, United Kingdom