Shipping Policy

Thank you for shopping with Still Waters Jewellery.

Delivery Area

We currently ship to addresses within the United Kingdom only.

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Processing Time

Orders are typically processed within 1–3 working days.

All items are dispatched via Royal Mail.

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Delivery Times

We aim for delivery within 3–5 working days from dispatch.

During busy periods, delivery may take slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

Please note that delivery timeframes are estimates and are not guaranteed.

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Shipping Costs

Delivery is free on all UK orders over £5.

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Delayed or Missing Orders

If your order has not arrived within 10 working days from dispatch, please contact us at:

support@stillwatersjewellery.co.uk

We will investigate the issue with Royal Mail and resolve the matter promptly. If your parcel is confirmed as lost, we will offer either a replacement or a refund in line with your statutory rights.

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Damaged Items

If your order arrives damaged, please contact us within 30 days of receipt. We may request photographic evidence to assist with resolving the issue.

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International Orders

We currently do not ship outside the United Kingdom.

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Returns

For information about returns and refunds, please refer to our Returns Policy.